Frality LLC is committed to providing reliable and convenient delivery services to our customers. This Shipping Policy applies to products purchased through our website. Please review the following shipping terms before placing your order.
- Delivery Scope
Currently, we primarily provide delivery services to valid shipping addresses within the United States. Certain remote areas, P.O. boxes, or specialized addresses may be subject to logistical restrictions. Please verify that your shipping address meets our delivery requirements during the checkout process.
- Order Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days following payment confirmation. Processing times may be extended due to weekends, U.S. federal holidays, or instances where order information requires verification.
Once an order has shipped, we will send a shipping notification via email, including relevant tracking information as it becomes available.
- Estimated Delivery Time
For orders within the United States, the estimated timeframe is as follows:
Order Processing Time: 1–3 business days.
Transit/Delivery Time: Approximately 3–7 business days after shipment.
Total Estimated Time: Generally 4–10 business days from order confirmation to delivery.
These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may vary based on the destination, the logistics carrier, weather conditions, holidays, and other factors beyond our control.
- Logistics and Delivery Partners
To ensure consistent delivery service, we may utilize the following U.S.-based logistics and delivery providers, depending on the order destination, package specifications, and logistical arrangements:
USPS (United States Postal Service): Provides mail and package delivery services within the United States.
UPS: Provides domestic parcel shipping and delivery services.
FedEx: Provides domestic express and parcel delivery services.
The specific carrier for your order will be determined by our logistics arrangements. These companies are independent third-party service providers, and their shipping services are subject to their respective terms of service.
- Shipping Costs and Fees
Applicable shipping costs for your order will be displayed at checkout. If we offer free shipping promotions, the specific terms and conditions will be as stated in the promotional details published on our website and at the checkout page. Applicable sales taxes and other legally required charges will be calculated or disclosed at checkout in accordance with relevant regulations.
- Shipment Tracking
Once an order has been dispatched, customers can obtain a tracking number (if applicable) via the shipment confirmation email we send, and use it to check the delivery status on the respective carrier’s official website.
Please note that it may take some time for tracking information to update. If there has been no change in the tracking status for an extended period, please contact our customer service team so we can assist in verifying the status of your order.
- Delivery Address and Failed Deliveries
Customers are responsible for providing an accurate and complete delivery address, postal code, and necessary contact information when placing an order.
If a delivery fails due to an incorrect or incomplete address, or other delivery restrictions, please contact us promptly. For packages that cannot be delivered, are returned to the sender, or require redelivery, we will coordinate with the logistics provider to address the situation and determine the appropriate next steps in accordance with applicable laws and our policies.
- Shipping Delays and Delivery Issues
While we make every reasonable effort to process orders in a timely manner, deliveries may be delayed due to factors beyond our control, such as severe weather, peak-season logistics congestion, disruptions to transport networks, customs procedures, or other unforeseen circumstances.
If your order has not arrived past the estimated delivery date, please contact us via our customer service email and include your order number. We will make every reasonable effort to help track your package and provide an appropriate solution based on our findings.
- Damaged Packages or Missing Items
If you receive a package that is visibly damaged, or if items are missing or incorrect, please contact us as soon as possible. Please provide your order number, a description of the issue, and relevant photographs (if available) so that we can verify the situation and assist you in resolving it.
Thank you for choosing Frality LLC. We remain committed to providing you with reliable delivery services and an excellent shopping experience.