Frality LLC is committed to providing high-quality products to our customers. If you are not satisfied with your purchase, you may submit a request in accordance with the following refund and return policy. Please read these terms carefully before making a purchase.
- Return Period
Customers may request a return within 30 days of the date the item is delivered. Please contact us via our customer service email within this period, providing your order number, the reason for the return, and relevant product details. Return requests submitted after this period may not be accepted, except where otherwise required by applicable law.
- Return Conditions
Items eligible for return must meet the following criteria:
The item must be unused, unwashed, and in its original condition.
The item should, whenever possible, include its original packaging, accessories, and any accompanying items.
A valid order number or proof of purchase must be provided.
The return request must be confirmed by our customer service team and processed according to the specified procedure.
For items that have been used, damaged, or otherwise fail to meet return criteria, we will determine whether to accept the return based on the specific circumstances and applicable law. Please contact us promptly if you encounter issues such as product defects, damage during transit, or receipt of an incorrect item.
- Return Process
To initiate a return, please follow these steps:
Send us an email.
Include your order number, the product name, and the reason for the return in your email.
Wait for our customer service team to confirm your eligibility for a return and provide further instructions.
Return the item to the address provided by our customer service team, following their specific instructions.
Once the item is received and inspected, we will process your refund in accordance with this policy.
Please do not return any items without prior confirmation, as this may cause delays or result in your package being unidentifiable.
- Return Address
Please contact Frality LLC customer service before returning any items to obtain the correct return address for your specific order.
Company Name: Frality LLC
2040 Puritan Ter, Annapolis, MD 21401
- Refund Processing Time
Once we have received the returned item, completed an inspection, and confirmed that it meets the refund criteria, we will typically process the refund within 3–5 business days.
Refunds will generally be issued to the original payment method. The actual time it takes for funds to reach your account depends on the processing speed of your bank, credit card issuer, or third-party payment provider.
If a refund has been approved but has not appeared in your account after an extended period, please first contact your bank or payment provider. If you still have questions, please reach out to us via our customer service email.
- Return Shipping Costs
Quality-related issues: If an item has a quality defect, was damaged during transit, or is the wrong item, please contact us for verification. Once confirmed, we will cover reasonable return shipping costs or provide an appropriate solution based on the specific circumstances.
Non-quality-related issues: If you wish to return an item due to personal preference, an incorrect purchase, or other reasons unrelated to product quality, the return shipping costs are generally the responsibility of the customer.
Unauthorized returns: Items returned without prior confirmation from our customer service team may result in processing delays or additional charges.
The above provisions are subject to applicable consumer protection laws.
- Exchange Policy
If the item you received has a quality issue or does not match your order, please submit an exchange request via our customer service email. Depending on product availability, the nature of the issue, and applicable laws, we will assist in arranging an exchange, a refund, or another reasonable solution.
- Damaged Items or Order Errors
If an item arrives damaged, missing, or is incorrect, please contact us as soon as possible. Please provide your order number, a description of the issue, and clear photos of the item (if available) so that we can verify the situation and resolve it promptly.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. For orders that have not yet been processed or shipped, we will do our best to assist with the cancellation. For orders that have already been shipped, the return process may need to be followed.
If an order has been paid for but is subsequently cancelled by us, we will arrange a refund based on the actual payment made and in accordance with applicable laws.
Thank you for choosing Frality LLC. We value every customer’s shopping experience and are committed to providing transparent and reliable after-sales service.