- How do I place an order?
You can browse our website, select the items you’d like to purchase, and add them to your shopping cart. Then, simply provide your shipping information and complete the payment to submit your order.
- What payment methods are accepted?
We accept the payment methods displayed at checkout, which may include major credit cards, debit cards, and other available third-party payment services.
- Are purchases one-time payments or subscriptions?
All items on this website are one-time purchases. Completing a purchase does not initiate a subscription, and there are no automatic recurring charges associated with your order.
- How long will it take for my order to arrive?
Orders are typically processed within 1–3 business days. Once shipped, delivery is expected to take 3–7 business days, depending on your shipping address, the carrier, and transit conditions. Please note that delays may occur due to holidays, weather, or other unforeseen circumstances.
- How can I track my order?
Once your order has shipped, we will send a shipping notification via email, including a tracking number. You can use this number to check the delivery status on the respective carrier’s official website.
- Can I cancel or modify my order after it has been placed?
If you need to cancel an order or update your shipping information, please contact us as soon as possible. We will do our best to assist you, provided the order has not yet been processed or shipped. Once an order has shipped, any such requests will need to be handled in accordance with our return policy.
- Do you accept returns?
Eligible items may be returned within 30 days of delivery. Items must be in unused condition and, whenever possible, returned in their original packaging. Please contact us before sending any items back so we can confirm the return process and requirements.
- How long does it take to receive a refund?
Once we have received and inspected your returned item(s) and confirmed they meet our return criteria, we will typically process your refund within 3–5 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Thank you for choosing Frality LLC! We are committed to providing you with high-quality products and excellent customer service.