Frality LLC (hereinafter referred to as “we,” “us,” or “the Company”) respects and protects the personal privacy of our customers. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse products, place orders, or communicate with us. By using this website, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
When you use our website or related products, we may collect the following information:
Personally Identifiable Information: Your name, email address, phone number, and other contact details you voluntarily provide.
Order and Delivery Information: Billing address, shipping address, order details, and delivery requirements.
Payment Information: Payment status, transaction records, and other necessary payment-related information. Sensitive payment data, such as credit card details, is typically processed by third-party payment service providers.
Device and Browsing Information: IP address, browser type, device information, pages visited, access times, and records of your interactions with the website.
Customer Service Information: Inquiries, feedback, and after-sales requests submitted via email, contact forms, or other channels.
- How We Use Your Information
We may use the collected information for the following purposes:
Processing orders, collecting payments, and arranging product delivery.
Sending order confirmations, shipping notifications, and other essential transaction-related information.
Responding to customer inquiries, handling returns and refunds, and providing after-sales support.
Maintaining the operation, security, and stability of the website, and enhancing your shopping experience.
Preventing fraud, unauthorized transactions, and other illegal activities.
Sending product updates, promotional offers, and marketing communications, where permitted by law or with your consent.
Fulfilling tax, accounting, and other compliance obligations as required by applicable law.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to remember user preferences, manage your shopping cart, analyze website traffic, and improve website functionality. You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the functionality of the website.
Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.
- Information Sharing and Disclosure
We do not sell your personal information as a commodity. To operate our business and fulfill orders, we may share information with the following categories of third parties, to the extent necessary:
Payment Service Providers: Used for processing payments, verifying transactions, and preventing fraud.
Logistics and Delivery Providers: Such as USPS, UPS, FedEx, etc., used for shipping and delivering orders.
Website and Technical Service Providers: Used for website hosting, maintenance, data analysis, and system security.
Customer Service and Marketing Service Providers: Used to assist with customer support or authorized marketing services, to the extent permitted by law.
Government and Legal Authorities: When required by law, mandated by legal process, or necessary to protect our legal rights and interests.
Third-party service providers may process information only to the extent necessary to provide their respective services and must comply with applicable contractual and legal requirements.
- Data Security and Retention
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, as no method of transmission over the internet or electronic storage is entirely secure, we cannot guarantee that information will be absolutely secure in all circumstances.
We retain personal information for as long as necessary for order processing, customer service, dispute resolution, tax and accounting purposes, legal obligations, and business operations. When information is no longer reasonably required, we will delete, destroy, or anonymize it in accordance with applicable laws and our internal data management procedures.
- Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the following rights:
The right to know what personal information we collect and process.
The right to access, correct, or delete your personal information.
The right to obtain a copy of specific personal information.
The right to object to or opt out of certain types of targeted advertising, or the sale or sharing of personal information (where applicable).
The right to withdraw previously provided consent (without affecting the lawfulness of processing based on consent prior to its withdrawal).
The right to request the restriction of processing for certain personal information, as provided by law.
To exercise these rights, please contact us via the email address provided in this policy. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights as permitted by law. 7. California Consumer Privacy Rights
If you are a California resident and applicable law applies to our business, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know, access, correct, or delete your personal information, the right to obtain a copy of your personal information, and the right to opt out of the sale or sharing of your personal information.
Where applicable, we will disclose the categories of personal information collected, the purposes for collection, the categories of sources from which the information is obtained, and the categories of third parties with whom the information is shared, as required by law. We do not sell personal information in exchange for monetary consideration. Should we engage in any activity defined as the “sale” or “sharing” of personal information under the law, we will provide an appropriate opt-out mechanism as required.
- Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13, except where valid authorization has been obtained as required by applicable law. If you discover that we have collected personal information from a child without the necessary authorization, please notify us via our contact email so that we may take appropriate action.
- Links to Third-Party Websites
This website may contain links to third-party websites, payment platforms, or other external services. These third-party sites have their own independent privacy policies and data processing rules. We have no control over their privacy practices; we recommend that you review their respective privacy policies before using their services.
- International Data Processing
Our service providers may process or store personal information in the United States or other countries and regions. Data protection laws may vary by jurisdiction. Where required by applicable law, we will take necessary measures to ensure appropriate protection for the cross-border transfer of personal information.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technological advancements, or legal requirements. Updated versions will be posted on this page, along with the latest effective date. For significant changes that require separate notification or consent under the law, we will take appropriate steps in accordance with applicable legal requirements.
Thank you for trusting Frality LLC. We remain committed to protecting your privacy and providing you with a safe and reliable shopping experience.